Customer Service

Shipping & Delivery
We here at Upscale Costumes pride ourselves in fast and reasonably priced shipping. We will ship your order within 3 business days for all ground shipments and FREE SHIPPING ON ORDERS OVER $100! If you need your costume faster please contact us before placing the order so we can arrange all the details. We want you to be confident that you can place your order and not worry about meeting your event or party deadline. Always feel free to contact us prior to shipping to confirm your order will arrive on time, because if you can't show up to your party looking pure upscale we haven't done our job. On a side note, you may receive more than one tracking number and the reason for this is, well we are so big we may have to ship your order from a couple different locations but rest assured we will contact you if there is the slightest problem. Our main goal is that you have your product with enough time to get ready and that you are the star of the show.
Privacy Policy
Your security is honestly our main goal at Upscale Costumes, we are not just sellers but we are also buyers, just like you and understand the importance of security. We run the state of the art security features including AUTHORIZE.NET, PAYPAL, SECURE SSL and MAGENTO CRIME LOCK. Every single piece of information collected including your search terms never leave our secured server. We also would never sell your information or pass on your information to affiliate sites like many of the other stores out there do. If you are the least bit concerned give us a call or email us and realize you are dealing with human beings and not scripts like many of the other costume sites out there now. We are not computer geeks that know how to write programs we are live beings that care about you and will do whatever it takes to make you feel secure.
Returns Policy
We want you to be 100% satisfied with every purchase you make at Upscale Stripper. For this reason we offer a very flexible return policy. Once you receive your order if you are not completely satisfied, give us a call or shoot us an email and we will do whatever it takes to resolve your issue. If you choose the wrong size or the wrong item, no problem just let us know and we will arrange a replacement to be sent out right away. Please just note that if it is our fault of course we will cover all expenses, there is no exception to this rule. However if you make the wrong choice we will simply ask that you cover shipping cost, because again we do not make profit off the shipping. By law the only exception to the rule is for under garments like panties or bra's these can not be returned as well as swimwear, it is just the law. Also we just ask that all products must include an RA # which you will receive when you contact us and all products be in a condition for resale otherwise we will have to refuse the package. Rest assured that the bottom line is that you will not regret your purchase from our store. NO COSTUME RETURNS AFTER 10/20 for refund, store credit only. No Christmas costume returns after 12/24. Please also note that if you are returning more than one item you will have the choice of 100% store credit or a refund minus 20% for restocking fee.

Intimate Apparel: If in normal wear the merchandise comes in contact with the genital area. For example, panties and pantyhose are considered intimate apparel. However, panties and pantyhose are not the only items considered intimate apparel.

* No returns after 30 days.

* Claims must be made within 7 days of receipt of merchandise.

* No costume returns after 10-20 for refunds, exchange or store credit only.

* If returned item is more than 50% of order value, 20% restocking fee will deducted unless store credit is wanted.

* Shoes are subject to handling fees for return for refund.

How To Order
Our preferred method of ordering is through our secured website because that offers the most security for your valuable information. However if you do not have a credit card please feel free to contact us and we can give you the address to send us a money order or cashiers check. We are happy to take personal checks as well but we must first wait until it clears which can take up to 10 business days so please take that into consideration. If you feel more comfortable placing your order over the phone please contact us with your phone number and one of our experts will contact you to arrange all of the details. We just want you to feel comfortable with your transaction so whatever works for you is fine with us.
Payment Methods
We are currently happy to accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit cards. We are also happy to accept secured payments through PAYPAL, the leader in online shopping. If you would like to pay by check, money order or cashiers check please contact us and we will arrange all the details for you.